Pickapp
At Pickapp, we value our customers and strive to provide reliable, fast, and secure delivery services. If for any reason you are not satisfied with your experience, this Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be considered in the following cases:
Delivery request was paid for but not assigned to a courier.
Delivery could not be completed due to an error on our part.
Duplicate payments caused by a technical issue.
Items were lost or damaged during delivery (subject to investigation and verification).
2. Non-Refundable Situations
Refunds will not be issued if:
The delivery was completed successfully.
The customer provided an incorrect address or contact details.
The package contained prohibited or improperly packaged items.
Delays were caused by circumstances beyond our control (e.g., traffic, weather, road closures).
3. Refund Request Process
To request a refund:
- Contact our support team within 7 days of the delivery issue.
- Provide order details (reference number, delivery date, item description).
- Our team will investigate and notify you of approval or rejection of your request.
4. Refund Method
Approved refunds will be processed within 5–10 business days.
Refunds are returned using the original payment method.
Depending on your bank or payment provider, the refund may take additional time to appear.
5. Partial Refunds
In certain cases, a partial refund may be issued if:
Only part of the delivery was affected.
Service fees were incurred but not fully utilized.
6. Contact Us
If you have questions or need to request a refund, please contact us:
📧 [[email protected]]
📞 [+233 208 710 158]
