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Terms & Conditions

Welcome to Pickapp!

By accessing or using our courier service, you agree to comply with the following Terms & Conditions. Please read them carefully before using our app or website.

1. Use of Service

  • Pickapp provides on-demand courier services for individuals and businesses.

  • You must be at least 18 years old to create an account and use our services.

  • You agree to provide accurate, complete, and up-to-date information when creating your account or booking a delivery.

2. User Responsibilities

  • You are responsible for ensuring your items are properly packaged and comply with all applicable laws.

  • Prohibited items include (but are not limited to): weapons, hazardous materials, illegal substances, and perishable goods not suitable for transport.

  • You agree not to misuse our platform or attempt to interfere with its functionality.

3. Courier Responsibilities

  • All couriers are verified through background checks.

  • Couriers are responsible for the safe and timely delivery of items.

  • Pickapp does not allow couriers to open or tamper with customer packages.

4. Payments & Fees

  • Service fees are displayed before confirming your booking.

  • Payments are processed securely through third-party providers.

  • Fees are non-refundable once a delivery is successfully completed, except in cases of service failure.

5. Liability

  • Pickapp will make every effort to ensure timely delivery, but we are not liable for delays caused by factors beyond our control (traffic, weather, courier availability, etc.).

  • Our liability for lost or damaged items is limited to the declared value provided during booking, subject to verification.

  • Users are encouraged to insure valuable items before delivery.

6. Account Termination

  • We reserve the right to suspend or terminate accounts that violate these Terms & Conditions, engage in fraudulent activity, or misuse the platform.

7. Changes to Service

  • Pickapp may update or modify its services, pricing, or terms at any time. Updates will be communicated via the app or website.

8. Governing Law

These Terms & Conditions are governed by the laws of [Insert Country]. Any disputes shall be handled in the courts of [Insert Location].

9. Contact Us

For questions or concerns about these Terms & Conditions, please contact us at:

📧 [[email protected]]
📞 [+233 208 710 158]